Returns & Exchanges

At Culture Nashville, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your needs, we accept returns on unused or lightly used items within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all caps are tightened and protective seals are intact where applicable.

• 3.
  Ship It Back

  Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, a refund will be issued to your original payment method within 5-7 business days.